Services A-Z (40)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Add a printer

Staff/Faculty, request a printer queue to be added to your office computer.

C

Course Design and Support

Course Design and Support - assistance with the setup, usage, troubleshooting and maintenance of Brightspace courses. Additionally, if you need external publisher support please use this service

Course Evaluations

Use this service to request assistance with the SMCC course evaluation system

Create/Change users, groups, and report access

Request User changes, user access permissions, group modifications for Enterprise applications.

I

I need access to group email/calendar

Request access to group email or calendar.

ID Card Photo Submission

Use this to submit a picture to the SMCC Security department for ID card creation

Install/New/Change or Add Features/Voicemail

Request new telephone, service, features

L

Laptop Loan Form

Use this service to request a loaner laptop

Login issues

If you are having difficulties logging in or have forgotten your username or password, use this service.

M

Microsoft Office Document Conversion

Use this service to request one or more Microsoft Office files to be converted to the latest format.

O

One-on-One Meeting Request

Meeting one-on-one with an Online staff member will provide tailored support to get you ready to migrate and build your courses in the new LMS.

P

Productivity Software

This service allows you to request help for productivity software installed by the IT department on SMCC owned computers. Applications such as the Microsoft suite (Outlook, Word, Excel, Powerpoint, Onedrive). This does not include the Jenzabar EX client.

R

Report a non-working computer

Report non-working office and classroom computers, hardware, and peripherals.

Report a non-working computer or device

Report non-working office and classroom computers, hardware and peripherals.

Report an issue

Report issues with an Enterprise application. This is not related to the portal.

Report an issue

Report an issue, problem, or non-functioning item with the MySMCC portal or website.

Report an issue in a classroom or computer lab

Report issue(s) with classroom equipment. Request Assistance.

Report an issue with printer or photocopier

Report issues with printers and photocopiers.

Report an IT Security Concern

Report IT-related security concern.

Report an URGENT issue in a classroom/lab

Report issues preventing you from teaching your class that need to be resolved immediately.

Report issues with a telephone

Report an issue or problem with an office telephone.

Report Network Issue

Wifi or Wired ethernet issues, and the devices that connect to our network.

Request a print charge refund

Students, request a refund to a charged print job.

Request Access

Request access to a network share or delegated email access.

Request classroom software

Department area to request new software for computer labs or computer images.

Request computer move/installation

Request computer moves and installation.

Request Computer Move/Installation

Request computer moves and installation.

Request hardware and peripherals

Request computer hardware and peripherals, e.g., mice, printer, screen, pc, or any other technology related hardware.

Request Hardware and Peripherals

Request to purchase computer hardware and peripherals, e.g., mice, printer, screens, monitors, PC, or any other technology related hardware.

Request software

Request classroom and employee software installation.

Request telephone features

Add features like voicemail to email, twin to cell, a change to departments voicemail greeting and recordings.

Request voicemail password reset

Reset to the default voicemail password so you can access voicemail.

S

Services for Personal Devices

IT department services for personal devices, like Laptops, Tablets, Smartphones, Smart Speakers, Gaming Consoles, Smart TV's, Streaming Media

Software Installation Request

With this service you can request software installation on your office, classroom or computer lab.

Software or Application Issues

Here you can create a ticket to report on software or application problems you may be having.

Software or Application Issues

Use this service to request technical support with Zoom, Office 365, and SMCC Email.

T

Technical Support

If you are experiencing problems AFTER using Brightspace technical support, or need technical support with Remote Proctoring, Video Conferencing, and Screen Recording services, please use this service.

Training and Professional Development

Use this service to request training on Brightspace Teacher training, Zoom video conferencing, Remote Proctoring and custom video tutorials.

Z

Zoom License Request

This is a service request for Zoom Licensing

Zoom License Request

Request your own Zoom license