Services A-Z (32)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Add a printer

Staff/Faculty, request a printer queue to be added to your office computer.


Create/Change users, groups, and report access

Request User changes, user access permissions, group modifications for Enterprise applications.


I need access to group email/calendar

Request access to group email or calendar.

Install/New/Change or Add Features/Voicemail

Request new telephone, service, features


Laptop Loan Form

Use this service to request a loaner laptop

Login issues

If you are having difficulties logging in or have forgotten your username or password, use this service.


Microsoft Office Document Conversion

Use this service to request one or more Microsoft Office files to be converted to the latest format.


Productivity Software

This service allows you to request help for productivity software installed by the IT department on SMCC owned computers. Applications such as the Microsoft suite (Outlook, Word, Excel, Powerpoint, Onedrive). This does not include the Jenzabar EX client.


Report a non-working computer

Report non-working office and classroom computers, hardware, and peripherals.

Report a Non-working Computer

Report non-working office and classroom computers, hardware and peripherals.

Report an issue

Report issues with an Enterprise application. This is not related to the portal.

Report an issue

Report an issue, problem, or non-functioning item with the MySMCC portal or website.

Report an issue in a classroom or computer lab

Report issue(s) with classroom equipment. Request Assistance.

Report an issue with printer or photocopier

Report issues with printers and photocopiers.

Report an IT Security Concern

Report IT-related security concern.

Report an URGENT issue in a classroom/lab

Report issues preventing you from teaching your class that need to be resolved immediately.

Report issues with a telephone

Report an issue or problem with an office telephone.

Report Network Issue

Wifi or Wired ethernet issues, and the devices that connect to our network.

Request a print charge refund

Students, request a refund to a charged print job.

Request Access

Request access to a network share or delegated email access.

Request classroom software

Department area to request new software for computer labs or computer images.

Request computer move/installation

Request computer moves and installation.

Request Computer Move/Installation

Request computer moves and installation.

Request hardware and peripherals

Request computer hardware and peripherals, e.g., mice, printer, screen, pc, or any other technology related hardware.

Request Hardware and Peripherals

Request to purchase computer hardware and peripherals, e.g., mice, printer, screens, monitors, PC, or any other technology related hardware.

Request software

Request classroom and employee software installation.

Request telephone features

Add features like voicemail to email, twin to cell, a change to departments voicemail greeting and recordings.

Request voicemail password reset

Reset to the default voicemail password so you can access voicemail.


Services for Personal Devices

IT department services for personal devices, like Laptops, Tablets, Smartphones, Smart Speakers, Gaming Consoles, Smart TV's, Streaming Media

Software Installation Request

With this service you can request software installation on your office, classroom or computer lab.

Software or Application Issues

Here you can create a ticket to report on software or application problems you may be having.


Zoom License Request

This is a service request for Zoom Licensing