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Services or Offerings?
Course Design and Support
  1. Services
  2. Online Learning
Course Design and Support - assistance with the setup, usage, troubleshooting and maintenance of Brightspace courses. Additionally, if you need external publisher support please use this service
Course Evaluations
  1. Services
  2. Online Learning
Use this service to request assistance with the SMCC course evaluation system
Create/Change users, groups, and report access
  1. Services
  2. I.T. HelpDesk
  3. Enterprise Applications Support
Request User changes, user access permissions, group modifications for Enterprise applications.
I need access to group email/calendar
  1. Services
  2. I.T. HelpDesk
  3. Email, Calendar and Productivity Support
Request access to group email or calendar.
Install/New/Change or Add Features/Voicemail
  1. Services
  2. I.T. HelpDesk
  3. Telephone Support
Request new telephone, service, features
One-on-One Meeting Request
  1. Services
  2. Online Learning
Meeting one-on-one with an Online staff member will provide tailored support to get you ready to migrate and build your courses in the LMS.
Productivity Software
  1. Services
  2. I.T. HelpDesk
  3. Email, Calendar and Productivity Support
This service allows you to request help for productivity software installed by the IT department on SMCC owned computers. Applications such as the Microsoft suite (Outlook, Word, Excel, Powerpoint, Onedrive). This does not include the Jenzabar EX client.
Report a non-working computer
  1. Services
  2. I.T. HelpDesk
  3. Desktop and Software Support
Report non-working office and classroom computers, hardware, and peripherals.
Report an issue
  1. Services
  2. I.T. HelpDesk
  3. Website and Portal Support
Report an issue, problem, or non-functioning item with the MySMCC portal or website.
Report an issue
  1. Services
  2. I.T. HelpDesk
  3. Enterprise Applications Support
Report issues with an Enterprise application. This is not related to the portal.
Report an issue in a classroom or computer lab
  1. Services
  2. I.T. HelpDesk
  3. Classroom/Lab Technology Support
Report issue(s) with classroom equipment. Request Assistance.
Report an issue with printer or photocopier
  1. Services
  2. I.T. HelpDesk
  3. Printer and Copier Support
Report issues with printers and photocopiers.
Report an IT Security Concern
  1. Services
  2. I.T. HelpDesk
  3. Security Issues
Report IT-related security concern.
Report an URGENT issue in a classroom/lab
  1. Services
  2. I.T. HelpDesk
  3. Classroom/Lab Technology Support
Report issues preventing you from teaching your class that need to be resolved immediately.
Request classroom software
  1. Services
  2. I.T. HelpDesk
  3. Classroom/Lab Technology Support
Department area to request new software for computer labs or computer images.