Overview
Some of the SMCC services require that you include one or more files for uploading as part of the service request. This article will describe a best practice for you to accomplish this task.
Solution
On the field in the service request form that requests you to "Upload" or "Attachment" or "Files to include"... simply browse to the location of the multiple files you want to submit and while holding the CTRL key down, select the files.
If the files are in different locations, you can't select multiple files with the CTRL key unless you move them all into one location. The instructions to move them to one location are below:
- First using File Explorer, simply create a folder so that you can place all of your files in one location.
- Move all of the files you want to include as part of the request into the previously created folder.
- In the service request form on the field that requests an "Upload" or "Attachment" or "Files to include"... simply browse to the previously created folder, hold the CTRL key down while selecting multiple files.