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Services or Offerings?
This gives you the ability to create a Citrix/MyWorkspace ticket when you have a problem.

Course Design and Support - assistance with the setup, usage, troubleshooting and maintenance of Brightspace courses. Additionally, if you need external publisher support please use this service

Use this service to request assistance with the SMCC course evaluation system

Request User changes, user access permissions, group modifications for Enterprise applications.

Request access to group email or calendar.

Request new telephone, service, features

Use this service to request a loaner laptop

If you are having difficulties logging in or have forgotten your username or password, use this service.

Meeting one-on-one with an Online staff member will provide tailored support to get you ready to migrate and build your courses in the LMS.

This service allows you to request help for productivity software installed by the IT department on SMCC owned computers. Applications such as the Microsoft suite (Outlook, Word, Excel, Powerpoint, Onedrive). This does not include the Jenzabar EX client.

Report non-working office and classroom computers, hardware, and peripherals.

Report non-working office and classroom computers, hardware and peripherals.

Report an issue, problem, or non-functioning item with the MySMCC portal or website.

Report issues with an Enterprise application. This is not related to the portal.

Report issue(s) with classroom equipment. Request Assistance.