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Services or Offerings?
Citrix
  1. Services
  2. I.T. HelpDesk
  3. Citrix Issues
This gives you the ability to create a Citrix/MyWorkspace ticket when you have a problem.
Course Design and Support
  1. Services
  2. Online Learning
Course Design and Support - assistance with the setup, usage, troubleshooting and maintenance of Brightspace courses. Additionally, if you need external publisher support please use this service
Course Evaluations
  1. Services
  2. Online Learning
Use this service to request assistance with the SMCC course evaluation system
Create/Change users, groups, and report access
  1. Services
  2. I.T. HelpDesk
  3. Enterprise Applications Support
Request User changes, user access permissions, group modifications for Enterprise applications.
I need access to group email/calendar
  1. Services
  2. I.T. HelpDesk
  3. Email, Calendar and Productivity Support
Request access to group email or calendar.
Install/New/Change or Add Features/Voicemail
  1. Services
  2. I.T. HelpDesk
  3. Telephone Support
Request new telephone, service, features
Laptop Loan Form
  1. Services
  2. I.T. HelpDesk
  3. Hardware & Devices Support
Use this service to request a loaner laptop
Login issues
  1. Services
  2. I.T. HelpDesk
  3. User Account and Access Support
If you are having difficulties logging in or have forgotten your username or password, use this service.
One-on-One Meeting Request
  1. Services
  2. Online Learning
Meeting one-on-one with an Online staff member will provide tailored support to get you ready to migrate and build your courses in the LMS.
Productivity Software
  1. Services
  2. I.T. HelpDesk
  3. Email, Calendar and Productivity Support
This service allows you to request help for productivity software installed by the IT department on SMCC owned computers. Applications such as the Microsoft suite (Outlook, Word, Excel, Powerpoint, Onedrive). This does not include the Jenzabar EX client.
Report a non-working computer
  1. Services
  2. I.T. HelpDesk
  3. Desktop and Software Support
Report non-working office and classroom computers, hardware, and peripherals.
Report a non-working computer or device
  1. Services
  2. I.T. HelpDesk
  3. Hardware & Devices Support
Report non-working office and classroom computers, hardware and peripherals.
Report an issue
  1. Services
  2. I.T. HelpDesk
  3. Website and Portal Support
Report an issue, problem, or non-functioning item with the MySMCC portal or website.
Report an issue
  1. Services
  2. I.T. HelpDesk
  3. Enterprise Applications Support
Report issues with an Enterprise application. This is not related to the portal.
Report an issue in a classroom or computer lab
  1. Services
  2. I.T. HelpDesk
  3. Classroom/Lab Technology Support
Report issue(s) with classroom equipment. Request Assistance.