Popular Services
Course Design and Support - assistance with the setup, usage, troubleshooting and maintenance of Brightspace courses. Additionally, if you need external publisher support please use this service
If you are experiencing problems AFTER using Brightspace technical support, or need technical support with Remote Proctoring, Video Conferencing, and Screen Recording services, please use this service.
Meeting one-on-one with an Online staff member will provide tailored support to get you ready to migrate and build your courses in the LMS.
Use this service to request assistance with the SMCC course evaluation system
Use this service to request technical support with Zoom, Office 365, and SMCC Email.
Report issue(s) with classroom equipment. Request Assistance.
Report issues with printers and photocopiers.
Request new telephone, service, features
Report issues preventing you from teaching your class that need to be resolved immediately.
Request computer moves and installation.
Request computer hardware and peripherals, e.g., mice, printer, screen, pc, or any other technology related hardware.
Department area to request new software for computer labs or computer images.
Use this service to request training on Brightspace Teacher training, Zoom video conferencing, Remote Proctoring and custom video tutorials.
Report issues with an Enterprise application. This is not related to the portal.
This service allows you to request help for productivity software installed by the IT department on SMCC owned computers. Applications such as the Microsoft suite (Outlook, Word, Excel, Powerpoint, Onedrive). This does not include the Jenzabar EX client.
IT department services for personal devices, like Laptops, Tablets, Smartphones, Smart Speakers, Gaming Consoles, Smart TV's, Streaming Media
Report non-working office and classroom computers, hardware, and peripherals.
Request access to group email or calendar.
Request User changes, user access permissions, group modifications for Enterprise applications.
Report an issue, problem, or non-functioning item with the MySMCC portal or website.