Popular Services
If you are experiencing problems AFTER using Brightspace technical support, or need technical support with Remote Proctoring, Video Conferencing, and Screen Recording services, please use this service.
Course Design and Support - assistance with the setup, usage, troubleshooting and maintenance of Brightspace courses. Additionally, if you need external publisher support please use this service
Use this service to request technical support with Zoom, Office 365, and SMCC Email.
Report issue(s) with classroom equipment. Request Assistance.
Department area to request new software for computer labs or computer images.
Report an issue, problem, or non-functioning item with the MySMCC portal or website.
Request access to group email or calendar.
Report issues with printers and photocopiers.
Meeting one-on-one with an Online staff member will provide tailored support to get you ready to migrate and build your courses in the LMS.
Report non-working office and classroom computers, hardware, and peripherals.
Request computer hardware and peripherals, e.g., mice, printer, screen, pc, or any other technology related hardware.
This service allows you to request help for productivity software installed by the IT department on SMCC owned computers. Applications such as the Microsoft suite (Outlook, Word, Excel, Powerpoint, Onedrive). This does not include the Jenzabar EX client.
IT department services for personal devices, like Laptops, Tablets, Smartphones, Smart Speakers, Gaming Consoles, Smart TV's, Streaming Media
Report issues preventing you from teaching your class that need to be resolved immediately.
Request new telephone, service, features
Use this service to request assistance with the SMCC course evaluation system
Use this service to request training on Brightspace Teacher training, Zoom video conferencing, Remote Proctoring and custom video tutorials.
Request User changes, user access permissions, group modifications for Enterprise applications.
Report issues with an Enterprise application. This is not related to the portal.
Request computer moves and installation.