Popular Services

If you are having difficulties logging in or have forgotten your username or password, use this service.

Here you can create a ticket to report on software or application problems you may be having.

Wifi or Wired ethernet issues, and the devices that connect to our network.

Request access to a network share or delegated email access.

With this service you can request software installation on your office, classroom or computer lab.

This is a service request for Zoom Licensing

Request to purchase computer hardware and peripherals, e.g., mice, printer, screens, monitors, PC, or any other technology related hardware.

Report non-working office and classroom computers, hardware and peripherals.

Report IT-related security concern.

Use this service to request a loaner laptop

Request computer moves and installation.

Reset to the default voicemail password so you can access voicemail.

Report issues with printers and photocopiers.

Report an issue or problem with an office telephone.

Request User changes, user access permissions, group modifications for Enterprise applications.

Use this service to request one or more Microsoft Office files to be converted to the latest format.

Report issues with an Enterprise application. This is not related to the portal.

Department area to request new software for computer labs or computer images.

Request computer moves and installation.

This service allows you to request help for productivity software installed by the IT department on SMCC owned computers. Applications such as the Microsoft suite (Outlook, Word, Excel, Powerpoint, Onedrive). This does not include the Jenzabar EX client.

Staff/Faculty, request a printer queue to be added to your office computer.

IT department services for personal devices, like Laptops, Tablets, Smartphones, Smart Speakers, Gaming Consoles, Smart TV's, Streaming Media

Request access to group email or calendar.

Report issue(s) with classroom equipment. Request Assistance.

Report issues preventing you from teaching your class that need to be resolved immediately.