Popular Services

Here you can create a ticket to report on software or application problems you may be having.

Course Design and Support - assistance with the setup, usage, troubleshooting and maintenance of Brightspace courses. Additionally, if you need external publisher support please use this service

If you are having difficulties logging in or have forgotten your username or password, use this service.

Request access to a network share or delegated email access.

Request to purchase computer hardware and peripherals, e.g., mice, printer, screens, monitors, PC, or any other technology related hardware.

With this service you can request software installation on your office, classroom or computer lab.

Report non-working office and classroom computers, hardware and peripherals.

Use this to submit a picture to the SMCC Security department for ID card creation

If you are experiencing problems AFTER using Brightspace technical support, or need technical support with Remote Proctoring, Video Conferencing, and Screen Recording services, please use this service.

Meeting one-on-one with an Online staff member will provide tailored support to get you ready to migrate and build your courses in the new LMS.

This is a service request for Zoom Licensing

Wifi or Wired ethernet issues, and the devices that connect to our network.

Use this service to request a loaner laptop

Use this service to request technical support with Zoom, Office 365, and SMCC Email.

Report an issue or problem with an office telephone.

Use this service to request training on Brightspace Teacher training, Zoom video conferencing, Remote Proctoring and custom video tutorials.

Use this service to request assistance with the SMCC course evaluation system

Report issues with printers and photocopiers.

Add features like voicemail to email, twin to cell, a change to departments voicemail greeting and recordings.

Request computer moves and installation.

Staff/Faculty, request a printer queue to be added to your office computer.

Report IT-related security concern.

Request your own Zoom license

Reset to the default voicemail password so you can access voicemail.

Report issues with an Enterprise application. This is not related to the portal.