Online Learning

This is the Online Learning groups service so that they can maintain their own tickets.

Services (7)

Course Design and Support

Course Design and Support - assistance with the setup, usage, troubleshooting and maintenance of Brightspace courses. Additionally, if you need external publisher support please use this service

Course Evaluations

Use this service to request assistance with the SMCC course evaluation system

One-on-One Meeting Request

Meeting one-on-one with an Online staff member will provide tailored support to get you ready to migrate and build your courses in the new LMS.

Technical Support

If you are experiencing problems AFTER using Brightspace technical support, or need technical support with Remote Proctoring, Video Conferencing, and Screen Recording services, please use this service.

Training and Professional Development

Use this service to request training on Brightspace Teacher training, Zoom video conferencing, Remote Proctoring and custom video tutorials.

Zoom License Request

Request your own Zoom license

Software or Application Issues

Use this service to request technical support with Zoom, Office 365, and SMCC Email.