My Recently Visited Services
Use this service to request assistance with the SMCC course evaluation system
Course Design and Support - assistance with the setup, usage, troubleshooting and maintenance of Brightspace courses. Additionally, if you need external publisher support please use this service
Report issue(s) with classroom equipment. Request Assistance.
Meeting one-on-one with an Online staff member will provide tailored support to get you ready to migrate and build your courses in the LMS.
Request new telephone, service, features
Report non-working office and classroom computers, hardware, and peripherals.
Request User changes, user access permissions, group modifications for Enterprise applications.
IT department services for personal devices, like Laptops, Tablets, Smartphones, Smart Speakers, Gaming Consoles, Smart TV's, Streaming Media
Request computer moves and installation.
This service allows you to request help for productivity software installed by the IT department on SMCC owned computers. Applications such as the Microsoft suite (Outlook, Word, Excel, Powerpoint, Onedrive). This does not include the Jenzabar EX client.
Report issues with printers and photocopiers.
Use this service to request technical support with Zoom, Office 365, and SMCC Email.
Department area to request new software for computer labs or computer images.
Use this service to request training on Brightspace Teacher training, Zoom video conferencing, Remote Proctoring and custom video tutorials.
Request computer hardware and peripherals, e.g., mice, printer, screen, pc, or any other technology related hardware.
Report issues with an Enterprise application. This is not related to the portal.
Report an issue, problem, or non-functioning item with the MySMCC portal or website.
Report issues preventing you from teaching your class that need to be resolved immediately.
Request access to group email or calendar.
If you are experiencing problems AFTER using Brightspace technical support, or need technical support with Remote Proctoring, Video Conferencing, and Screen Recording services, please use this service.