My Recently Visited Services

Wifi or Wired ethernet issues, and the devices that connect to our network.

Use this service to request one or more Microsoft Office files to be converted to the latest format.

Report non-working office and classroom computers, hardware and peripherals.

Here you can create a ticket to report on software or application problems or support needed.

This service allows you to request help for productivity software installed by the IT department on SMCC owned computers. Applications such as the Microsoft suite (Outlook, Word, Excel, Powerpoint, Onedrive). This does not include the Jenzabar EX client.

Use this service to request a loaner laptop

If you are having difficulties logging in or have forgotten your username or password, use this service.

Reset to the default voicemail password so you can access voicemail.

Add features like voicemail to email, twin to cell, a change to departments voicemail greeting and recordings.

Report an issue, problem, or non-functioning item with the MySMCC portal or website.

Request to purchase computer hardware and peripherals, e.g., mice, printer, screens, monitors, PC, or any other technology related hardware.

Report issues with an Enterprise application. This is not related to the portal.

Report an issue or problem with an office telephone.

Report issues preventing you from teaching your class that need to be resolved immediately.

Report non-working office and classroom computers, hardware, and peripherals.

With this service you can request software installation on your office, classroom or computer lab.

Request computer hardware and peripherals, e.g., mice, printer, screen, pc, or any other technology related hardware.

Request User changes, user access permissions, group modifications for Enterprise applications.


Request computer moves and installation.

Report issue(s) with classroom equipment. Request Assistance.

IT department services for personal devices, like Laptops, Tablets, Smartphones, Smart Speakers, Gaming Consoles, Smart TV's, Streaming Media

Request access to a network share or delegated email access.

Request new telephone, service, features

Department area to request new software for computer labs or computer images.