I.T. HelpDesk

Review and request services which the IT department provides to you.
Don't forget to sign in on the upper right hand side of this screen.
The IT department is located in the basement of the Ross Technology building.

Categories (7)

Software & Application Support

Support for software and online applications issues, request software in classrooms, computer labs, and offices. Some examples of online applications include learning management systems, Jenzabar, Office 365, Google Apps for education(Email), etc.

Hardware & Devices Support

All computer and telephone related requests including reporting non-working devices, request new/additional computer equipment or request a computer move/installation and changes to telephone features and recordings.

Security Issues

Use this to report IT cyber security issues you have encountered, observed, or have directly been involved.

User Account and Access Support

User account issues, logins, and application access requests.

Wifi and Network Support

Support services for SMCC wired and wireless networks, VPN, and Guest Wifi access. Additionally, you will find services for student dormitory devices such as Laptops, Tablets, Smartphones, Smart Speakers, Gaming Consoles, Smart TV's, Streaming Media.

Printer and Copier Support

Requests for refunds, printer or photocopier issues, and adding printers.

Other services

Before continuing, ensure that you have signed in if you are looking for services for another department or are looking to enter a ticket for IT. Please click Services above and then click Sign In in the upper right corner of the screen.